1. Welcome to Celiac Saviour

Thank you for visiting Celiac Saviour — your trusted destination for gluten-free goodness across Pakistan. These Terms & Conditions explain how we operate, what you can expect from us, and what we kindly ask from you when using our website or making a purchase.

By accessing or using our site (www.celiacsaviour.com), you agree to these terms. If you have any questions or concerns, please don’t hesitate to contact us.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that doesn’t harm, restrict, or interfere with other users. We take pride in keeping our store welcoming and transparent — please respect that spirit when you interact with our site.

• Do not attempt to hack, copy, or misuse our content or systems.
• Don’t post misleading, offensive, or spam content in reviews or contact forms.
• You must be at least 18 years old or have parental consent to make purchases.

3. Product Information

We specialise in gluten-free food products and take great care to ensure that all information, images, and ingredients are accurate and up-to-date. However, minor variations in packaging or appearance may occur.

If you have allergies or dietary restrictions, please read product labels carefully. Although we maintain strict gluten-free practices, cross-contamination risks can exist with suppliers. If in doubt, contact us before purchasing — we’re here to help.

4. Pricing & Payments

All prices are displayed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. We reserve the right to adjust prices or promotions without prior notice.

Payments are securely processed through trusted third-party providers (e.g., local bank gateways, easypaisa, JazzCash, Sadapay, or Payoneer). We never store your full payment details on our servers.

5. Orders & Delivery

Once you place an order, you’ll receive a confirmation email. Orders are typically dispatched within 1–2 business days, depending on stock and delivery location. Delivery timelines vary across Pakistan and may be affected by external factors like courier delays or public holidays.

If any product is unavailable, we’ll contact you to arrange a replacement or refund. Please double-check your delivery details before submitting your order — incorrect addresses can delay delivery.

6. Returns & Refunds

Due to the perishable nature of food items, we generally do not accept returns. However, if your order arrives damaged, expired, or incorrect, please reach out within 48 hours of delivery. We’ll review the issue and either resend the item or process a refund — whichever you prefer.

Refunds are made to the original payment method within 5–10 working days after approval.

7. Accounts & Security

When you create an account, please use accurate details and keep your login information private. You’re responsible for all activity under your account. If you suspect unauthorized use, notify us immediately.

8. Intellectual Property

All content on this website — including images, text, recipes, graphics, and logos — belongs to Celiac Saviour unless otherwise stated. You may not copy, reproduce, or redistribute any material without written permission from us.

9. Limitation of Liability

While we aim for perfection, human and technical errors can happen. We are not responsible for indirect losses, data issues, or damages caused by use of our website or delay in order delivery. That said, we always strive to make things right and ensure your satisfaction — your trust means everything to us.

10. Privacy Policy

Your personal data is handled according to our Privacy Policy. By using our site, you agree that we can process your data as described there.

11. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be handled through the relevant courts located in Islamabad.

12. Updates to These Terms

We may modify these Terms from time to time to reflect new features, laws, or business updates. When we make changes, we’ll update the “Effective Date” at the top and post the revised version here.

13. Contact Us

We’re a small but passionate team that believes everyone deserves safe, delicious, gluten-free food — and clear, fair policies. Reach out anytime 💬